co-founder and CEO at QDoc

Dr. Norman Silver

Due to COVID-19, there has been a greater need for this service and governments have provided the infrastructure necessary for QDoc to connect with patients who are underserved.

QDoc, a Canadian tech start-up, is revolutionizing the way patients can access quality medical care, regardless of their geographic location or socioeconomic status. The platform enables patients to consult with physicians from the comfort of their homes via video calls and receive diagnosis and treatment. It has rapidly gained popularity since the onset of the Covid-19 pandemic when in-person visits with physicians became challenging and even risky.

The primary objective behind the inception of QDoc was to provide patients with medical care when they would not otherwise have access to it, particularly under-served areas like rural communities, the elderly, and homeless areas. Patients can access the service by registering on the QDoc website and clicking a “see doctor” button. The first available doctor most appropriate to attend to their needs is then notified via text message, and a video conference is arranged. If a patient has not been seen after ten minutes, they are placed on a waitlist and receive notification via text message once a doctor is available.

An impressive feature of QDoc’s platform is that patients can upload pictures and videos of their symptoms before speaking to the doctor, giving the doctor an even more detailed perspective of the possible diagnosis. The doctors are assigned based on geographic location, patient coverage, and visit type, to ensure maximum accuracy and efficiency. Patients can have prescriptions filled, lab requisitions & x-rays ordered, consults requested, and sick notes written through visits on QDoc. The service employs a team of 80 doctors, including family doctors, emergency physicians, pediatricians, ophthalmologists, and obstetricians, who consult with patients via video calls. Pediatricians are not matched with adult patients, and patients have the freedom to request not to be matched with doctors they don’t prefer.

The platform’s most significant impact has been on under-served communities, where patients face challenges accessing quality healthcare. Rural communities, where the nearest hospital may be hours away, often struggle to access medical care, particularly during emergency situations. With QDoc, however, residents of rural communities and other under-served areas, including the elderly and homeless, can access healthcare with ease, reducing their reliance on travel and minimizing inconvenience.

The Covid-19 pandemic highlighted the vital need for telemedicine services like QDoc. With restrictions on in-person human interaction, the platform provided patients with an alternative and viable means of accessing medical care. Even as vaccines become more readily available, the convenience and effectiveness of telemedicine services have resulted in its lasting relevance in the healthcare sector.

QDoc is a game-changer in providing medical care for all. The platform’s popularity since its inception is a testament to its success, and with roughly 4000 patients using it every month, it is clear that QDoc is meeting a critical need in the healthcare sector by leveraging technology to increase access to healthcare services, QDoc is setting a new standard in the industry and making a significant impact on the lives of those in under-served communities.